Privacy Policy

Introduction

TeliMeds ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.

Information We Collect

Healthcare Provider Information

• Name and contact information
• Professional credentials and licenses
• Practice information and specialties
• Payment and billing information

Patient Information

• Name and contact information
• Date of birth and demographic information
• Medical history and health information
• Insurance information
• Appointment and consultation records
• Communication history

How We Use Your Information

• Provide and improve our telemedicine services
• Process appointments and facilitate virtual consultations
• Manage patient records and healthcare provider accounts
• Process payments and handle billing
• Send appointment reminders and important notifications
• Maintain platform security and prevent fraud
• Comply with legal obligations and healthcare regulations

HIPAA Compliance

As a healthcare technology provider, we are committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate technical, physical, and administrative safeguards to protect your health information, including:

• End-to-end encryption for all data transmission
• Secure data storage with regular backups
• Access controls and authentication measures
• Regular security audits and assessments
• Staff training on privacy and security procedures

Data Sharing and Disclosure

We may share your information with:

• Healthcare providers using our platform for patient care
• Third-party service providers who assist in platform operations
• Insurance companies for billing purposes
• Legal authorities when required by law
• Business partners with your explicit consent

Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to your information
• Receive a copy of your records
• Request restrictions on information sharing
• Receive notifications of privacy breaches
• File a complaint about privacy practices

Contact Us

If you have questions about our privacy practices or would like to exercise your rights, please contact our Privacy Officer at: